Everything people ask before they book.

Use the quote form on this site or text us. Tell us the type of cleaning, bedrooms and bathrooms, and a preferred date. You will get a written quote, usually the same business day, and nothing is booked until you approve it.

Recurring clients hold a standing slot. For one-time, deep, and move cleans, a week of notice is ideal. Same-week is often possible, and we will tell you what is open when you ask.

No. Most clients are not. We can work with a key, a lockbox, a smart lock, or a gate code, and we treat access details as confidential. If you would rather be home for the first visit, that is welcome too.

By the type of cleaning, the number of bedrooms and bathrooms, the condition of the home, and any add-ons. Recurring plans are priced lower per visit. You receive the price in writing before we arrive, and it does not change on the day unless you add something.

Standard, deep, and move cleans are flat-rate for the scope quoted. Hourly booking is available for partial cleans or task lists, with a three-hour minimum.

Never expected, always appreciated, and it goes entirely to your housekeeper. You can add it to your card payment or leave cash.

Yes. Every housekeeper is an employee, not a contractor, has passed a background check, and is covered by our general liability and workers compensation insurance. A certificate of insurance is available on request.

On recurring plans, yes, whenever possible. Consistency is the point. If your housekeeper is out, we send another member of the team with your home notes and let you know in advance.

Yes, including vacuums with HEPA filtration, microfiber, and professional products that are safe for stone, wood, and sealed surfaces. If you prefer a specific product for a surface, leave it out for us.

A quick pick-up of clothes, dishes, and toys lets us spend the whole visit cleaning. Leave fresh linens on any bed you would like changed. Secure pets that are nervous around new people.

Every checklist on this site has a "not included" section. In short: we do not clean walls and ceilings beyond spot-cleaning, exterior windows, chandeliers or delicate art, biohazards, or anything requiring more than a two-step ladder, and we do not move heavy furniture.

Yes. Our everyday products are low-odor and free of bleach and ammonia. We use stronger disinfectants only where they are needed, such as toilets, and we tell you where.

Tell us within 24 hours and we return to re-clean the area at no charge. It is a simple promise and we keep it. If we broke something, we will tell you before you find it and make it right.

Reschedule or cancel with at least 24 hours notice at no charge. Cancellations inside 24 hours, or lockouts, carry a fee because a housekeeper has lost most of a day. Recurring plans can be paused any time.

Card on file, charged after the visit is complete, or by invoice for commercial accounts. We do not ask for payment before the work is done.